Help

DELIVERY

1. How long will it take for my order to be delivered?

2. How much will my delivery cost?

3. What countries do you deliver to?

4. Can I track my delivery?

5. Do I have to pay import duty on my order?

6. Will my products arrive at the same time?

7. Can I contact someone about my order?

8. What happens if I have been sent the wrong items?

9. What happens if my order/package arrives damaged?

10. Can I return unwanted items?

11. Can I cancel my order?

ORDERING

12. What payment methods do you accept?

13. How secure is it to use my credit/debit card with online payments?

14. What if you don't have the size I require?

ADMIN

15. What if I have forgotten my login details?

16. How do I check my order history?

LEGAL

17. What is your privacy policy?

18. What are your terms and conditions?

 

 

 

 

DELIVERY
    • 1.     How long will it take for my order to be delivered?
      We endeavour to deliver your goods within 2 weeks of placing an order. However if you need your order to arrive on a specific date please let us know and we will try to accommodate your needs.
    • 2.     How much will my delivery cost?
      Delivery costs will be automatically calculated when you place your order.
    • 3.     What countries do you deliver to?
      We can dispatch worldwide to any country. 
    • 4.     Can I track my delivery?
      Upon dispatch, you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress:
      http://www.dpd.co.uk
    • 5.     Do I have to pay import duty on my order?
      Any standard import duties you already pay on goods arriving from outside your country will still apply to Manchester Business School Merchandise purchased from this website.
    • 6.     Will my products arrive at the same time?
      Where possible, we try to deliver in one go. However if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.
    • 7.     Can I contact someone about my order?
      If you need to contact someone regarding your order please contact us
    • 8.     What happens if I have been sent the wrong items?
      You must inform us within 5 working days of receiving an incorrect order what items you want to return. We will send you a returns document that needs completing and then we will arrange collection of the goods. If you inform us after 5 working days, we cannot accept returns.
    • 9.     What happens if my order/package arrives damaged?
      If your order is damaged please contact us and we will arrange collection of the damaged items. Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
    • 10.  Can I return unwanted items?
      Any unwanted returned items will incur a restocking charge. Please contact us if you want to return unwanted items and we will calculate the cost. You must also pay the carriage costs for the return of any items. Items must be returned unopened.
    • 11.  Can I cancel my order?
      From point of order you have 24 hours to let us know if you want to cancel your order. Any orders cancelled after this time will incur a charge.
ORDERING
    • 12.  What payment methods do you accept?
      We accept payments by all major credit cards
    • 13.  How secure is it to use my credit/debit card with online payments?
      The website has a 128 bit SSL certificate. At no point in the ordering process are credit card details stored.
    • 14.  What if you don't have the size I require?
      Please contact us with your requirements and we will try and accommodate you.
ADMIN
    • 15.     What if I have forgotten my login details?
      Please contact us and we will issue you a new password
    • 16.     How do I check my order history?
      Please login to access your account and order history

Contact
  • Manchester Business School
  • Booth Street West
  • Manchester
  • M15 6PB, UK

  • Tel: +44 (0) 161 306 1320
  • Royal Charter Number: RC000797

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